I believe that technology, if built and scaled properly, can have a profoundly positive impact on humanity and improve people’s lives. I was on Amazon’s leading engineering teams for 15 years and experienced firsthand large-scale customer-centric innovations that provided people with the foundation for their lives. With the global pandemic, it has become more apparent that we are able to play a vital role for communities around the world and help them feel safe in an uncertain time by delivering the essentials to their doorstep.
When looking at the great companies and industry leaders of the 21st century, I find it hard not to think about the journey that made this scale possible and one of the key technological advances behind each of these stories – the internet.
There are several parallels in Ripple’s vision of enabling the Internet of Value (IoV) – a world in which money moves like information on the Internet. Building heavy-duty infrastructure can not only create new business opportunities, but also impact billions of people and their daily lives. Just as the internet has been the driving force behind many of today’s leading companies, blockchain has the potential to fundamentally change our current financial system, bringing billions of people into the financial ecosystem and accelerating financial inclusion worldwide.
In recent years, financial institutions have shifted their strategic focus to providing an enjoyable customer experience as the key to success. However, today’s global payments infrastructure does not meet today’s business or consumer needs. For example, the cost of remittances remains high, underscoring the loopholes that exist in the current financial system, where those who have the least often pay the most.
The average shipping fee for $ 200 is $ 14. For someone living on $ 200, putting that money back in your pocket isn’t just an added bonus – it can be life changing. Ripple’s financial network RippleNet and the open developer platform RippleX harness the power of blockchain and digital asset technology, which financial institutions, startups, founders and entrepreneurs can use to significantly improve the speed, costs and reliability of transactions around the world.
One of the most important lessons I carry around from my time at Amazon is the idea of ”divine dissatisfaction” when it comes to serving customers. Customer expectations and the insistence on the highest standards remain constant in a constantly changing world. In every role or in every new project, I first try to understand the customer deeply. Once you understand the customer’s needs, challenges, and their heartache, it is impossible to stay calm. That understanding is the key to taking bold action to overcome insurmountable challenges and meet unmet customer needs, from building a better product to advocating for them in the boardroom.
Teams and companies that inherently know this and can put it into practice every day are most successful. They don’t rest on their laurels, they stay humble and vocally self-critical with a love of learning.
I believe that in order to deliver complete solutions for customers, teams must be characterized by customer obsession, technical strength, inventiveness and operational accuracy. At best, the technology serves as the backbone for innovative solutions on a global level. When technology is agile and scalable, it can fuel invention and help make the strategic vision a reality. If it doesn’t, it will slow down innovation and create sluggishness.
Ripple’s engineering team has set a high standard of engineering quality to win the trust of global customers. The potential of this technology is vast and in many ways we are just getting started.
I see engineering as a strategic member of the product and business team, helping to develop architecturally sound systems that are tailored to customer and business needs. I bring these principles to my new role and those that I have already seen in my short time at Ripple.
By leveraging cutting edge technology with blockchain and digital asset technology, Ripple solves real problems that affect everyone everywhere.
Industry leading technology, rapid growth, and scalability make for an unpredictable path. As a team, we keep learning and being better prepared for what’s next. Despite the sometimes unpredictable terrain, our team remains laser focused and confident that we will come out stronger on the other side. There is no roadmap of where we are going, we enjoy the journey. Innovation is part of our DNA!
Our product innovations designed and tailored by Ripplers use a wide variety of technologies, including top-level front-end and back-end services, blockchain, data platform and advanced machine learning.
We are looking for clients who can help us innovate the future worldwide. Check out Ripple’s careers page.